HUELVA Holiday is a leading company in vacation rentals, hotel services and real estate with more than 20 years of experience in Ayamonte, on the beautiful Costa de la Luz, bordering the Algarve of Portugal. We offer a wide variety of complementary services to ensure that our clients enjoy a comfortable and safe stay.

At HUELVA Holiday, we understand the importance of offering exceptional service to our clients. Therefore, we strive to ensure that our accommodations meet the highest expectations and are equipped with all the necessary comforts for an unforgettable stay. In addition, we also offer accommodation for sale for those interested in purchasing a property in the area.

In short, HUELVA Holiday is the perfect option for those looking for a quality, comfortable and reliable stay on the Costa de la Luz, both in summer and winter, with a wide range of complementary services and accommodation available both for rent and on sale.

QUALITY POLITICS

ISLA CANELA TOURS & SERVICES, S.L., operates as HUELVA Holiday, works daily to offer a high-quality service demanded by an increasingly competitive hospitality market and, above all, with the intention of providing the best appropriate service. to the objectives of our organization and the needs and expectations of our clients, in excellent hygienic-sanitary conditions, and in accordance with legal and regulatory requirements. This is why we have implemented a Tourism Quality System based on the UNE-ISO 22483 Standard for:

PROVISION OF ACCOMMODATION SERVICES, RESTAURANTS AND ORGANIZATION OF EVENTS AND MANAGEMENT OF COMPLEMENTARY SERVICES.

We direct our maximum dedication and effort according to these LINES OF ACTION:

Mission: HUELVA Holiday is here to provide its clients with unforgettable stays on the Costa de la Luz, always seeking the highest quality in accommodation and services in central Ayamonte, Isla Canela, Punta del Moral, Costa Esuri and Golf Course and Islantilla. Our mission is to exceed the expectations of our clients and contribute to the sustainable tourism development of the area.

Vision: HUELVA Holiday wants to be the leader in the tourism sector on the Costa de la Luz, offering exceptional vacation experiences. Our goal is to offer high-quality accommodation and personalized services. We strive to create unforgettable memories for our guests, providing them with moments of relaxation, fun and discovery in an idyllic setting. In addition, we are committed to preserving the natural and cultural beauty of the region, promoting sustainable and responsible tourism. At HUELVA Holiday, every detail counts to make each stay unique and full of magic.

Values:

• Quality: we always seek to improve our services and adapt to the changing needs of the market with cutting-edge technology and tools.
• Innovation: we always seek to improve our services and adapt to the changing needs of the market.
• Respect: We respect and value our customers, employees and suppliers, and work to foster an environment of inclusion and diversity.
• Social responsibility: we contribute to the sustainable development of the area and work with local organizations to improve the community.

For HUELVA Holiday, its most important resource is humans, aware that the quality of its products and services depends on them. Thus:

• The training, participation and commitment and vocation of all staff is essential.
• HUELVA Holiday does not employ minors, does not discriminate based on race, physical disability, religion, age, nationality or sex and guarantees that its employees carry out their work in safe and healthy places.
• The opinion, proposals and requests of staff are considered a valuable tool for the continuous improvement of the Quality Management System.
• The basic philosophy lies in maintaining a culture for quality accommodation service as well as food safety by instilling shared values, beliefs and norms that affect the mindset and behaviour towards safety throughout the entire organization. by HUELVA Holiday

For all these reasons, our organization is committed to following this Policy:

• Implement and maintain a Quality Management System, in accordance with the UNE-ISO 22483:2020 standard; and continually improve the performance and effectiveness of the management system.
• Carry out the strictest controls to guarantee the quality assurance of all our services/products.
• Continuous improvement will be part of the company's quality culture and it will be a commitment of all staff to promote this improvement. The prevention of errors must take precedence over their correction and the Quality system implemented becomes a tool for achieving and improving results.
• Only by continuously improving processes, methods, services, etc., can we guarantee greater internal efficiency, a better response to customer expectations and, therefore, improved customer satisfaction.
• Train and inform workers to achieve a high level of quality, through familiarization with the documentation of the Quality Management System.
• Approve, implement, and keep updated a Code of Conduct applicable to managers and employees that guarantees good governance, transparency and integrity in the relationships established with clients and other stakeholders.
• Manage the organization in a sustainable way with the aim of being a future-oriented, effective and innovative company with the collaboration of suppliers, customers and society in general.
• Carry out our activities in an environmentally responsible manner, reducing possible negative impacts and bad practices with repercussions on the environment.
• Establish and regularly review objectives and goals in accordance with the commitments made in this declaration. For the effective application of these principles, the support of both the management team and the staff is necessary.
• Review, adapt and maintain this Quality Policy as a true reflection of our activities, ensuring its dissemination and communication to all people belonging to our organization and interested parties.

The Management of HUELVA Holiday focuses on the Quality System as a way of organizing the operation of the company based on basic pillars such as the Quality of its services, customer satisfaction and the continuous improvement of the effectiveness of the System.

This commitment will serve as a reference framework for defining quality objectives at HUELVA Holiday.

D. Bart de Haan

CEO HUELVA Holiday